Refund and Delivery Policy

Last updated: 30 October 2026

Delivery

Orders usually start within 2–3 days after your payment is confirmed and may continue for up to 30 days. Follower and engagement numbers on our plans are expected ranges, not guaranteed amounts. Results depend on your niche, content quality and profile activity.

What we need from you

Please enter your correct public Instagram username and keep your profile public while the order runs. Orders placed for a wrong, private or non-existent username cannot be delivered.

Cancellation before we start

You can cancel an order for a full refund before work on it has begun. Contact us with your order number as soon as possible.

After the order has started

Delivery is gradual and starts quickly, so orders that have already started cannot be cancelled or refunded.

If your order does not start

If your order has not started within 7 days of payment, contact us. We will either start the order or refund it in full.

Wrong username or private profile

If you entered a wrong username or your profile was private, contact us as early as possible. We cannot refund orders that were delivered to the username you provided.

How to request help or a refund

Use our Contact page and include your order number and Instagram username. Approved refunds are returned to your original payment method.

You can also email support@proengage.shop or call +91 99842 88607.